High level of satisfaction among CONCORDIA customers
Once again, CONCORDIA has reasons to rejoice as it receives excellent ratings from its satisfied customers.
This survey was conducted in all language regions in Switzerland. In the course of this, the competence and commitment of the health insurance employees, the satisfaction with the statements, and the comprehensibility of customer information were assessed.
More than 1,400 Bonus users were asked about the quality of the benefits offered, and rated CONCORDIA according to the following criteria: clarity of information, processing of benefits, and quality of customer service.
We are proud that our customers have given us top marks in the following evaluation criteria:
• Employee competence
• Processing speed
• Clarity of the insurance documents and the policies
• General impression
A big thank you to our customers!