High level of satisfaction among CONCORDIA customers

High level of satisfaction among CONCORDIA customers

CONCORDIA regularly has reasons to rejoice as it receives excellent ratings from its satisfied customers.

In a 2023 survey conducted conjointly by the Internet comparison service Comparis and the market research institute intervista, Swiss insured persons were polled about their satisfaction with their health insurance providers. CONCORDIA came first, with a score of 5.2.

Comparis excellent ratings from its satisfied customers for CONCORDIA In the comparis.ch representative survey, people in all Swiss language regions were questioned. They assessed the criteria "Value for money", "Performance: quality and service", "Information/communication/transparency", "Information/communication/transparency" as well as "Overall satisfaction" and voted CONCORDIA into the top position.

The online comparison service Bonus also conducted a customer satisfaction survey among its users on the topic of health insurance. There too, CONCORDIA achieved a good score of 5.2.

Bonus Bestnote CONCORDIA bei Kundenzufriedenheit More than 1,400 Bonus users were asked about the quality of the benefits offered, and rated CONCORDIA according to the following criteria: clarity of information, processing of benefits and quality of customer service.

The Swiss comparison platform Krankenversicherung.ch gives out the HELP awards to Swiss health insurance providers in collaboration with HELP.CH your e-guide®. This year, CONCORDIA obtained a very good score.

Help Award Bestnote CONCORDIA bei Kundenzufriedenheit Awards go to those insurers that get the best marks from users in the following evaluation categories: customer-friendliness, employee competence, processing speed, clarity of the insurance documents and the policies and general impression.

CONCORDIA is organised under the umbrella of a non-profit-oriented association. For that reason, the interests of the insured persons always come first for us. We are proud that this is also reflected in the top scores we have achieved in independent customer satisfaction surveys.